Terms of service
Payment Methods The Site uses the services of CC-Avenue for the purposes of online order payments. CC-Avenue enables payments through the following methods:
- Credit/Debit Cards
- Netbanking
- Wallets (Paytm /MobiKwik /JioMoney /PayZapp /Freecharge /The Mobile Wallet/ ITZCash/ ICash /Oxicash /PayCash)
- UPIs
The customer can cancel the payment anytime before filling the payment method details (card no., userID for Netbanking, Wallets and other such information) by quitting the page or closing the browser tab. The Site has no control over the chargeback and it shall be applicable as per the respective payment method/bank rules.
Grievance Redressal
In case of any concerns, please contact us through the modes mentioned at the end of the section and we will do our best to address your concern. Please note that
- Your reference number to follow up for any order-related issue will be your Order Number, which is a 4-digit number that gets generated once you place the order and is communicated to you by the Order Confirmation email. Please refer to it in your communications related to all your concerns relating to your order.
- We will only be able to address concerns that can be factually or visually verified mutually by our team and the customer. We regret that we will not be able to materially address any concern that may pertain to a sensory nature of taste and smell as those are individual experiences but will certainly value and incorporate all such feedback for future improvement.
Cancellations
We accept cancellations up until the time the shipment has not been dispatched. The dispatch is notified in the form of an Airway Bill (“AWB”) tracking number communicated by e-mail. In rare cases of the AWB being communicated and the shipment not picked up, cancellations shall be entertained. A full refund will be issued in the case of cancellations. The cancellations can be requested ONLY by the following modes of communications